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For us, responsible gaming is an agency-wide effort with safeguards, messages and warnings to our players intended to reduce and prevent problem gambling. These messages can be found in all Lottery public communication and through the sale of our products. The Lottery has dedicated significant resources and staff time to better understand responsible gaming and develop policies that support responsible play. As a testament to its success, the Lottery was awarded with the highest certification level for its Responsible Gaming programs, making the California Lottery the first in the U.
The Lottery continues to partner with and support the California Office of Problem Gaming and other responsible gaming advocates to help it become more knowledgeable about problem and pathological gambling, as well as publicize available support services. The Lottery will put in place safeguards, messages, and warnings to our players to help reduce and prevent problem gambling.
The Lottery will make problem gambling information and resources available on our website for problem gamblers and their families. The Lottery will provide training to all employees to increase awareness of problem gambling and the existing resources available.
The Lottery will provide and replenish its retailer network with responsible gambling awareness brochures and related publications. The Lottery will limit submissions for all 2nd Chance games, thereby deterring problem gambling, helping set a level playing field for consumers and upholding the integrity of all Lottery games and draws. The Lottery will incorporate an internal control process to review game design of its products for responsible gaming considerations.
The Lottery will adhere to a strict policy of conducting its advertising in the most professional and socially responsible manner that ensures under-age populations under 18 years old are not targeted with sales messages. The Lottery will maintain good relations with the California Office of Problem Gambling OPG and other responsible gaming stakeholders to share information and promote responsible gaming while encouraging a better understanding of the social impact of gaming.
In order to maintain its WLA Level Four certification that expires in three years, the Lottery must continue to improve upon its responsible gaming program. The Lottery plans to improve training, increase treatment awareness and strengthen its relationships with key stakeholders over the next three years.
Using Internet Explorer. Using Firefox. Using Chrome. Using Safari. There is a newer version of Internet Explorer. Update Now. There is a newer version of Firefox. There is a newer version of Chrome. The responsible provision of gambling services is an essential underpinning skill for any level of hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licencee, gaming supervisors and gaming managers when involved in operational gambling activities.
The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within the predefined organisational procedures and industry and regulatory authority codes of conduct. Operational job roles would include gaming attendant, table game attendant, croupier and multi-skilled food and beverage attendant. Prerequisite units. Employability skills.
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. Elements describe the essential outcomes of a unit of competency. Performance criteria describe the required performance needed to demonstrate achievement of the element.
Assessment of performance is to be consistent with the evidence guide. Provide information and assistance to customers about problem gambling. Provide information on available support services according to confidentiality and privacy requirements, and industry, enterprise and legislative requirements. This section describes the essential skills and knowledge and their level, required for this unit.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. Critical aspects for assessment and evidence required to demonstrate competency in this unit. Context of and specific resources for assessment. Methods of assessment. A range of assessment methods should be used to assess the practical skills and knowledge required to provide responsible gambling services.
The following examples are appropriate for this unit:. This unit underpins effective performance in a range of gaming activities and so holistic assessment with other gaming units relevant to the industry sector, workplace and job role is strongly recommended, including:. However, determining competency for this unit must focus on the understanding and implementation of responsible provision of gambling services which meets the requirements of state and territory legislation.
Assessing employability skills. Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
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